Frequently Asked Questions (FAQs)

Welcome to Getafren.com – Malaysia’s marketplace for local services! Our platform connects you with talented service providers near you, or as we like to call them, "Gig Workers."

Whether you need help with household tasks, professional services, creative projects, or something in between, you can browse a wide range of categories and find the right Gig Worker in just a few clicks.

Whether you want to hire or to earn, Getafren makes it simple. Get Things Done, Get a Fren!

Getafren.com connects Clients with skilled Gig Workers for various services. Clients can easily browse the platform, view Gig Workers’ profiles, and find the perfect fit for their needs based on ratings, qualifications, and experience. To book a service, Clients simply register, select the service they need, and choose from available Gig Workers. Once the service is booked, payment is processed through the platform, and both parties receive confirmation.

For Gig Workers, the process is equally simple. They can register on the platform, complete their profile, and start offering services based on their skills. They set their availability, manage bookings, and confirm completed services.

Whether you’re a Client looking for a service or a Gig Worker offering your expertise, Getafren.com makes the process seamless, secure, and efficient for both sides.

Registering as a Gig Worker on Getafren.com is 100% free. For services completed through our platform, a small commission is charged on the total bill.

See the Commission Agreement for the full details.

Open the Forgot Password page, enter the email address of your account, and we will email you a link to reset your password.

Go to the Sign Up page, click the Gig Worker tab and register. After registering, complete your profile and identity check so that your services can appear on the platform and become part of our Gig Community.

To add a service as a Gig Worker, follow these steps:

1. Register on our website if you have not already, then log in with your username and password.
2. Go to the Profile section to access your account.
3. In your profile dashboard, click “Settings” and then “Profile Settings” in the sidebar to update your profile information, including your avatar, about section, contact details, address, and category.
4. Follow the “First-Time User Guidance” outlined in the Profile Settings to activate your service.
5. Next, set up your booking preferences by clicking “Bookings” and “Availability.” Here, you can adjust your available slots according to your preferences.
6. To mark yourself as unavailable or set time off, click “Unavailability.”
7. Add and manage your services:
   • To add a service, click “My Services” in the sidebar.
   • Fill out the Add Service form with the required details and submit it.
   • To manage existing services, use the available options to edit or delete any service as needed.

To receive bookings as a Gig Worker, follow these steps:

1. Log in to your account using your registered username and password.
2. Once a Client makes a booking, you will receive a notification in Getafren as well as an email about the new booking.
3. Once the booking is completed, change the booking status to “complete”.

Ensuring the safety, security, and reliability of our platform is of utmost importance to us. By conducting a comprehensive identity check, which includes providing the front and back of the Gig Worker’s identity card (IC) as well as their bank account information, we strive to create a trustworthy and transparent environment for both Gig Workers and Clients. This verification process serves the following purposes:

1. Identity Verification: Requiring the front and back of the Gig Worker’s identity card (IC) helps us authenticate their identity and validate their credentials. This verification step is crucial to maintaining the integrity of our platform and ensuring that only qualified and genuine Gig Workers are accepted.
2. Trust and Safety: By verifying the identity of Gig Workers, we enhance trust and confidence among our user community. It allows Clients to have peace of mind, knowing that they are engaging with legitimate and verified Gig Workers who meet our platform’s standards.
3. Fraud Prevention: Collecting bank account information enables us to validate the financial details provided by Gig Workers. This helps us minimize the risk of fraudulent activities and ensures a higher level of security for both Gig Workers and Clients.

Rest assured that we handle all personal information provided during the identity check process with strict confidentiality and in compliance with applicable privacy laws. We are committed to maintaining the privacy and security of our users’ data.

The Gig Worker will receive their payment through online transfer, and the processing time will range from one to seven working days after the service is completed.

Important Note: To receive payment, the Gig Worker must enter their bank account details under “Settings”, in the “Bank Account” section. This step is necessary to transfer the funds to the correct account.

To book a service as a Client, follow these steps:

1. Register on our website to access all the features and benefits.
2. Log in to your account using your registered username and password.
3. After logging in, click the “Service” tab in the navigation bar to go to the Service page.
4. The Service page will request access to your location to show you all the services near you. Click Allow.
5. Explore services on the map: View all available services directly on the map and find the one that suits your needs. By clicking on the Getafren marker, you can see details such as the service’s distance, address, and ratings.
6. Review Service Provider profiles: Once you’ve made a decision, click “View Profile” to learn more about the provider. Access detailed information about their services, qualifications, certifications, experience, reviews, and more.
7. Click the “Book Now” button to go to the Booking page.
8. On the Booking page:
   • Choose your preferred service, read the service description and click Select. Click Next to proceed.
   • Choose your date and time slot.
   • Choose your service location.
   • Proceed with payment: review the payment summary carefully to ensure all details are accurate. Once confirmed, click “Pay” and you will be taken to the ToyyibPay page to complete the payment.
9. Once the booking is successfully made, you will receive an email containing the receipt and detailed information about your booking.
10. Click “My Bookings” to view your booked services and your booking history.

Payments are made online through ToyyibPay. After you review your booking summary and click “Pay”, you will be taken to the ToyyibPay page, where you can choose from the payment options available there.

Once the payment is successful, you will receive an email with your receipt and booking details.

Please contact our support team as soon as possible through the Contact page, and include your booking details so we can look into it and advise the next steps.

Go to the Contact page, choose the option to report a Gig Worker, and tell us what happened. Please include the booking ID and the Gig Worker’s name so our team can review it quickly.